At Sacyr we believe that quality, environmental protection and energy efficiency are fundamental to our activities. These commitments are reflected in our Quality, Environment and Energy Management Policy, which provides the necessary resources to avoid and mitigate potential or current environmental problems and to improve our performance.
Certifications
The quality of our work is internationally recognized. We have more than 180 certifications based on reputable global standards and more than 80% of our activities are certified.
The Eco-Management and Audit Scheme (EMAS) is a management tool of voluntary application for companies and other kinds of organizations, that allows to evaluate, manage, improve and announce their behavior in environmental matters.
It is governed by “Regulation (CE) nº 1221/2009 of European Parliament and Council of 25th November 2009 concerning the voluntary participation of organizations in a Community environmental management and audit scheme” known as EMAS III or EMAS global and by the “Commission Regulation (EU) 2017/1505 of 28 August 2017 amending Annexes I, II and III to Regulation (EC) No 1221/2009" and "Commission Regulation (EU) 2018/2026 of 19 December 2018 amending Annex IV to Regulation (EC) No 1221/2009".
On 25th February 2015, Valoriza Environmental Services was awarded the Bronze Certification EMAS (for organizations with more than 5 years of service in the EMAS Registry) in commemoration of the XX ANNIVERSARY OF THE CREATION OF THE "EMAS SYSTEM“.
Currently, Sacyr Group has two certifications according to the EMAS Regulation.
The Environmental Statement corresponding to these services, can be consulted in the attached pdf, in each case:
Supplier relations
Since we understand the importance of implementing an environmental impact control system throughout the entire value chain, we closely monitor our suppliers.
In 2021, we initially evaluated 1,220 suppliers, 78.3% of which comply with environmental and social criteria. Additionally, another 2,804 suppliers have been re-evaluated to ensure their compliance with our requirements.
Suppliers are fundamental to our activity and, as part of the same team, we expect them to comply with both the applicable legal regulations and our Corporate Policies.
Our commitment to supply chain management is articulated at the highest level by the Board of Directors, through the Sustainability and Corporate Governance Committee and the Sustainability Committee, through the approval of the Supply Chain Management Policy. Supply, which establishes the means and processes to manage and control the risks and opportunities associated with the contracting, acquisition and supply of provisions and services at the corporate and project levels.
Our collaborators also agree to comply with the terms of our Sustainability Policy Framework, as well as those policies regarding human rights, employment rights, the environment, health and safety, and Sacyr’s Code of Conduct. Compliance with human rights, diversity and inclusion in the workplace are key to the development of our values.
Within the supply chain, Sacyr and its subsidiaries collaborate with suppliers and subcontractors in various fields, who are subject to approval and control procedures to ensure their capability and efficiency.
Client satisfaction
Customer satisfaction is a key indicator for assessing an organization’s overall performance. We want to understand both their perceptions and their needs and expectations to improve our results. To do that, we regularly analyze their feedback and take action to keep our clients as happy as possible, by improving the quality of the service provided, their experience, our ability to respond and cater to their needs, and the offered value proposition.
The results are positive: on a scale of 1 to 5, our customers value our services above 4.
